Workplace Mediation
A quick, effective way of addressing conflict in the workplace so you can get on with the business of running your business
2 parties | £1,500
There has been a breakdown in communication in your team.
This could be between team members, or perhaps the issue is between you and a member of staff.
It is affecting the other relationships in the team and too many people are getting caught up in it.
You’ve been trying to deal with it internally but you can see it is impacting the service to your customers (or at least has the potential to).
This is what you fear the most. Providing a high quality service that stands out is a huge part of your vision which is why this situation is so frustrating.
You worry the conseqences are holding your business back, how can it not?
- Your team aren’t on top form
- You’re distracted and frustrated
- Customer satisfaction is suffering
This can’t go on.
This is the reason you left the corporate world in the first place, to get away from all the drama and office politics.
You wanted to create something different. You’ve been building a culture where the focus is firmly on your customers and where everyone in th team feels valued and heard. And it was working. Your business is growing and your customers come toy ou because you put them first.
But this rift in the team is threatening everything you have worked so hard for.
You’ve tried to sort it out.
You’ve tried to work round it.
You’ve tried everything you can think of but the bad feeling is still there and it’s taking its toll.
You spend every waking hour worrying about it. It makes you feel physically sick taht you’re spending more time and energy managing the fallout than you are managing your business.
You know you can’t go on like this. You need to find a way to get everyone working together again before it brings the whole business down.
What if you brought in someone independent to facilitate conversations between the parties?
What if you brought in me?
Now would be a good time to introduce mysef (if you don’t already know me).
Hi, I’m Jo
I am a trained workplace mediator with 10 years experience of bringing teams together and helping them move forward.
I don’t have an emotional connection to the sitation which means I can take an impartial view and hear both sides equally.
When your employees don’t feel heard they don’t feel valued and then they in turn stop giving their full value to the job.
By bringing someone else in you are showing everyone involved that you really care about them and you’re willing to invest time and money into sorting the problem out properly.
Third party mediation is a quick and effective way to work through the issues that are causing so much pain and tension.
Imagine being able to go back to focusing on delivering a great service and growing your business.
Imagine having a team that is all pulling in the same direction and finally working together again to get the job done.
Imagine not having to sit up at 3am worrying about how to deal with this.
How does it work?
Mediation can be used at any stage of the disagreement but the earlier the better, less stress for everyone involved and it stops it from getting worse.
Both parties have to be willing to take part in mediation for it to go ahead.
- After we agree to go forward I will have a call with each party involved in the disagreement to get an overview of what has been happening and talk them through how I will work with them.
- On the day I meet separately with the two parties to understand the issues from their perspective.
- When everyone is ready I will bring the two parties together so we can discuss a way forward.
- The solution is mutually agreed and written up into a confidential written agreement.
- I follow up afterwards to make sure that everything has gone to plan and the agreement is being honoured by all parties.
Having an independent person like me helps open up conversations that would otherwise be difficult to have.
I guide you through a tried and tested process that I am experienced in delivering. It gives the parties involve the opportunity to understand and empathise with each other.
I aim to take away the need for someone to be right or wrong, instead the focus becomes about finding a solution that each party can agree to and live with.
The whole process is confidential to the parties involved.
Are you ready to get this sorted out once and for all?
FAQ’s
How long does mediation take?
A mediation with 2 parties is completed within one day. This can be booked in as soon as diaries allow so the whole process can be finalised very quickly.
Is the mediation carried out in person or online?
Mediation can be done effectively both in person and online, depending on what works best for the parties involved.
What if there are more than 2 people involved in the dispute?
Mediation can be used where there is more than one person on one side of the dispute (for example, a manager in dispute with the members of their team), or if there are more than 2 parties in dispute with each other. If you book a call we can have a chat about how much time should be set aside for the mediation process and I can give you a quote for your situation.
2 parties | £1,500
